Metrici ESQM Family
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Metrici Extensible System Quality Management (Metrici ESQM) is a broad, general-purpose method for:
MeasurementAssuranceDecision supportPrioritisationImprovementKnowledge managementMetrici ESQM can be tailored and extended to meet different needs.
It can work at different levels of detail, from high-level IT strategy to detailed technology management.It can address different management concerns, such as cost management, risk management or project management.It can be part of a formally defined process, or be applied with little formality.It can be combined with additional techniques, such as detailed technology metrics, or investment analysis.It can support formal assessment to meet regulator requirements, or informal assessments for internal management purposes.It can be combined as part of other methods.These are not alternatives. Metrici ESQM can support any combination of these requirements.
Because it is so broad and so flexible, it can be difficult to understand how to apply ESQM to a particular situation.
To address this, Metrici have defined a family of products, each tailored for a specific need.
These product are not alternatives, but views of the core ESQM approach, and can be combined as required.
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Metrici 360 is a simple, standadalone review of a single system or a number of systems.
It provides summary measures, identifies issues, and makes recommendations for improvement.
It is useful for occasional needs, such as before legacy renovation or replacement, or when new systems are taken on by the IT organisation.
Metrici 360 also includes materials to create an inventory of IT systems and perform a high-level assessment to understand priority areas. This is useful to direct review effort to the areas of greatest need.
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Metrici Rapid provides a very quick, effective high-level view across all parts of IT.
It is useful when an organisation wishes to start a major IT initiative, for example for cost reduction or to prepare for major new investment.
It is also useful when organisational changes, such as mergers, require that a new IT organisation takes responsibility for a large number of systems all at once.
It provides a high-level view of all IT, identification and quantification of key issues, and prioritisation for management action.
Metrici Rapid focuses on creating a system inventory to firmly establish the scope of IT, rapid assessments, and analysis to identify priority areas. This extends the simple system inventory provided with Metrici 360, and allows a more tailored analysis of priorities.
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Metrici Compare is a structured approach to the selection of IT, such as application software, infrastructure, or whole IT solutions.
It focuses on the technical compliance and evaluation of the solution, freeing management time and attention for the more important business fit evaluation.
The method can be extended to include a detailed assessment of the fit of the solution to business requirements.
The method is an efficient and effective focus for the involvement of multiple specialists in the evaluation. It can greatly reduce the costs of running an evaluation process, while ensuring that all relevant opinions are considered fully.
The method is very transparent.
It provides an open mechanism for resolving competing priorities and interest.It provides clear, fact-based justification for the final selection decision.It clearly identifies issues with the chosen option that need further management attention.The process focuses on defining a set of well-defined criteria against which the options will be evaluated, a rigorous assessment process, and analyses to support decision making.
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Metrici System Governance is the application of Metrici ESQM to IT governance requirements.
Most IT governance initiatives focus on:
Investments, for example by setting financial controls.Change, for example with methods such as project portfolio management (PPM).Service delivery, for example by encouraging formal processes such as ITIL and service level agreements (SLAs).Metrici System Governance complements these other aspects of IT governance, by providing a mechanism to set objectives for the ongoing management of IT and to control against those objectives.
Metrici System Governance emphasises the need for defined processes, stakeholder involvement, and assurance that compliance is achieved.
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Metrici Starter is a simple, free, entry-level product suitable for getting started with Metrici ESQM methods.
It includes detailed assessment and system inventory materials (like Metrici 360).
You can start with Metrici Starter and migrate to the other products when you are ready.
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Metrici ESQM can be extended to meet many needs.
It could be used as a framework for technical reviews in projects.
It could be used to support Application Portfolio Management.
Metrici ESQM can be combined with other standards and methods.
It could be combined with more auditing methods to provide a formal audit tool.
Metrici's partners offer Information Security products that combine Information Security standards and practices with the Metrici ESQM method and Metrici Advisor product.
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This completes the Metrici ESQM Family tutorial.
