ITSM Monitor is a self-assessment and benchmarking tool for organisations to evaluate their IT service management (ITSM) capability and compare it with industry peers.

Within each organisation, ITSM Monitor manages a complex assessment process, sending out hundreds of questionnaires on a selection of topics to staff across the organisation. ITSM Monitor collects the results, runs advanced analysis, and displays the conclusions in an interactive dashboard. It sends an anonymised extract of the information to a central database and allows each organisation to compare itself with peer organisations.

ITSM Monitor is used by many leading organisations, including EDF Energy, NHS, Oxfam and the Aviva insurance group.

Find out more about ITSM Monitor.

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