Note. This paper refers to system quality management under the old name "system governance".
System governance maturity model
Management summary
System governance is a technique for managing IT systems. It significantly reduces cost and risk.
System governance delivers benefits in many different situations. It can be used for single tactical interventions, or for broad strategic initiatives.
Because it is is so versatile, it can be difficult to understand how to start with system governance, or how to progress its use. It can be difficult to understand what the benefits will be.
The system governance maturity model (SGMM) measures how far an organisation has adopted system governance. It helps organisations understand where to start with system governance, how to progress to the next stage, and what the benefits will be.
At low levels of maturity, system governance reduces short term and long term risks for individual systems.
At medium levels of maturity, system governance delivers significant cost savings as it is applied more consistently to more systems.
At high levels of maturity, system governance strengthens the business-IT relationship. It helps the broader organisation understand the contribution of the IT department. It gives senior executives meaningful control over IT policies. It helps the IT department build the business case for IT investment.
The SGMM shows that system governance delivers significant benefits to all organisations, whatever their current level of maturity.