Metrici's Extensible System Quality Management (ESQM) is a new method for managing and improving IT. It works by measuring your IT systems against your IT objectives, and uses this comparison to identify and justify improvements.
ESQM is a broad, generic method that contributes to many different aspects of IT management.
For CIOs/IT Directors
- ESQM helps you reduce the costs of IT operations and support, and divert more of the IT budget to the development agenda.
- ESQM measures the value added by IT management, and helps you make the case for IT infrastructure investment.
- ESQM forms part of IT governance, complementing governance of IT processes and spend.
- ESQM guides you through the maze of possibilities during major reorganisations, such as mergers and acquisitions.
For business managers
- ESQM provides a simple view across all of IT that puts you in control of your IT spend, without drowning you in technical detail.
- ESQM highlights the small changes needed to keep your IT running smoothly, letting you postpone or even prevent expensive system replacements.
For project managers
- ESQM provides an efficient quality assurance method during IT projects, and reduces the amount of specialist resources needed to deliver a quality solution.
- ESQM provides a cost-effective framework for system evaluation and selection.
For IT operations
- ESQM provides a framework for the long-term management of IT systems, and identifies and justifies the additional investment needed to keep systems running smoothly.
- ESQM monitors the quality of outsourced systems.
For IT architecture
- ESQM communicates and enforces architectural policy.
- ESQM demonstrates the value of IT architecture both within and outside the IT organisation.
For IT audit
- ESQM provides a rigorous framework for compliance and risk management assessments, at a fraction of the cost of other methods.
- ESQM communicates and enforces compliance requirements, clearly identifying breaches and the required remediation.
These ways of using ESQM are not alternatives. ESQM can contribute to all of these areas at the same time. ESQM is extensible - you can start using ESQM in one area, and gradually spread its use to other areas.
ESQM does not replace your existing methods. ESQM does not replace project management, service delivery methods like ITIL, governance frameworks such as COBIT, or other quality management methods. What ESQM does is to take some of the things that these methods find difficult and manage them in a way that is more effective and much cheaper.
ESQM is not a complicated, expensive method. ESQM is a collection of simple techniques that focus on the areas that are not managed effectively by current IT methods. ESQM is a very powerful method, but it is also simple and low cost.
If you would like to know more about ESQM, including our Quick Start programme and "no risk, no quibble" guarantee, fill in the contact form below and we'll get in touch, or if you prefer phone our sales team on 020 8133 0846 (UK) or +44 20 8133 0846 (international).
Further reading
System governance: the missing link in IT governance provides an in-depth discussion of system governance (the previous name for ESQM). The paper shows how ESQM complements the management of IT investments, IT projects, and IT services.
Metrici Advisor is a low-cost web-based service that makes it easy to implement and get value from ESQM.
The System Governance Handbook provides comprehensive guidance on implementing and working with ESQM.