measure + improve
Note. These publications refer to system quality management under the old name "system governance".
System Governance Handbook
The System Governance Handbook is a comprehensive guide to implementing and working with system governance.
Metrici Advisor documentation
Documentation on using Metrici Advisor.
System governance: the missing link in IT governance
This whitepaper shows how system governance is a vital part of IT governance. It describes system governance, its benefits, its uses, and the services required to implement it within the organisation.
System governance maturity model
This whitepaper shows how a typical organisation can adopt system governance, and how the benefits of system governance map to different levels of adoption.