System governance: the missing link in IT governance

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Management summary


IT governance is an important tool for the effective management of IT. IT governance currently concentrates on three dimensions - investment, change projects, and service delivery - but misses the critical element of system quality.

System quality is very broad. It covers fitness for purpose, viability, supportability, risks, compliance with regulations, and compliance to technical standards. System governance is a comprehensive framework for measuring and improving these system qualities. The benefits of this are:This paper describes system governance, its benefits, its uses, and the services and tools required to implement it within the organisation.

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